Error occurred – refresh page

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This topic contains 6 replies, has 4 voices, and was last updated by  AndrewG 6 days, 10 hours ago.

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  • #25596

    AndrewG
    Participant

    I have created a form using a local site and used All-In-One WP Migration to publish the entire local site on to the live server.

    The website is mainstreetmovers.com

    Since going live, I get an error message when I try to submit the form – see attached.

    However, I only get the message when using the 2 browsers used during development – Chrome and Firefox. I can successfully use the form when I use Safari on the same machine. On other machines, the form works fine using any browser.

    I’ve tried clearing the cache on both browsers and have restarted the machine.

    The website uses an old theme and some of the pages have been created using Elementor. The form itself is published as an Elementor section using a shortcode.

    • This topic was modified 1 week, 5 days ago by  AndrewG.
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    #25604

    katw
    Participant

    Hi Andrew,

    I started seeing this cryptic error myself when my form had custom code in functions.php (or as custom plugin).

    Have you made sure any custom code was carried across from DEV to LIVE?

    You need to think of embedded QuForm code custom JS/CSS as well as any files in WP install you might have enhanced eg functions.php

    #25614

    AndrewG
    Participant

    Thanks katw.

    I did have a custom theme setup and a line of custom CSS in the settings area. I’ve deleted the custom theme and still no joy. I’ve also tried removing the custom CSS but that doesn’t fix things either.

    I’m very confused as to why this only occurs when using the 2 browsers used during development.

    #25620

    Hi,

    We are now seeing this error on our forms after updating in all browsers. This is a live form that has worked until the most recent update.

    We have disabled all plugins, there is no custom code in the functions, this is a general standard form.

    How can we get this fixed?

    #25647

    Ally
    Support Staff

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    #25664

    AndrewG
    Participant

    Hi Ally

    That appears to have fixed the problem!

    I’ve emailed you with login details – hopefully you’ll be able to find out more.

    Regards

    Andrew

    #25686

    AndrewG
    Participant

    Following Ally’s advice, I cleared all cookies and that seems to have fixed everything. The form now works with CSRF turned on.

    Thanks again Ally

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