Form data not showing up in Zoho CRM

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This topic contains 4 replies, has 2 voices, and was last updated by  Ally 5 days, 10 hours ago.

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  • #25497

    idina
    Participant

    Everything appears to be working fine with my Zoho integration except the Quform data doesn’t show up in the Leads module of my Zoho CRM.

    I followed the directions in the Quform Zoho CRM Guide. The WordPress plugin I created and installed according to those directions runs without generating any visible errors (nothing in wp-content/debug.log), and the plugin appears to successfully interact with the Zoho CRM (successful interaction shows up in the Zoho authtoken log and the API access log). Furthermore, the Zoho API access log shows the correct CRM module being accessed. Everything appears to be working fine with my Zoho integration except the Quform data doesn’t show up in the Leads module of my Zoho CRM.

    I notice that each Quform submission shows up in the WordPress Quform dashboard. If the form submissions are being passed through to the Zoho CRM, it would be nice if the form submission history didn’t pile up in the WordPress dash board. Is there a setting or switch I need to set to route the Quform data through to the Zoho CRM and not have it pile up in the Wordpreess dashboard?

    #25578

    Ally
    Support Staff

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    #25676

    Ally
    Support Staff

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    #25680

    idina
    Participant

    Thanks! Using getValueText() fixed the problem.

    This issue came down to my lack of understanding of the Quform data types that are returned from the $form->getValue() method. So, this turned out not to be a Zoho integration issue after all – just an issue of accessing form data from PHP.

    The way the Quform Name element is being used in my form, there are separate Name elements being used for first name and last name. When these Name elements were dropped into the form, the only name part (Prefix, First, Middle, Last, Suffix) that was enabled was “Last”.

    The Quform value data types returned by getValue() are documented at:
    Getting form values and data types

    Given the way this particular form was set up, the following code also worked:

    $name = $form->getValue('quform_1_420');
    $firstName = $name[4];
    $name = $form->getValue('quform_1_419');
    $lastName = $name[4];

    Thanks for the help!

    • This reply was modified 1 week ago by  idina.
    #25698

    Ally
    Support Staff

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