Not receiving notification e-mails (followed the troubleshooting guide)

Home Forums Quform WordPress Not receiving notification e-mails (followed the troubleshooting guide)

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Viewing 9 posts - 1 through 9 (of 9 total)
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    Posts
  • #21400
    acelogistics
    Participant

    Hi

    On our website we cannot get Quform to send the notification e-mail.
    The entry is saved to database, but e-mail is not sent.

    Tried solutions in the troubleshooting section, no luck.
    When using WP Mail SMTP plugin: the test e-mail comes through, but Quform notification does not. I have tried to apply same SMTP settings directly in Quform both globally and specifically for one form, no result.
    Appreciate if you can look into this.

    #21408
    Ally
    Support Staff

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    #21469
    jdcarpenter2
    Participant

    I am having the same issue. I sent the information you requested above last Saturday. It’s now Wednesday and I have not heard anything. The people I do the site for are getting uptight. Is there something else I should be doing or how does one get some help here?

    #21476
    Ally
    Support Staff

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    #21478
    jdcarpenter2
    Participant

    Hi Ally – I just did that. Watch for an e-mail with a .edu return address.

    In the last few days, I uninstalled and re-installed the plugin – did not work.
    I deleted and re-created the form – did not work.
    I even installed a backup of the entire website from a time I KNOW it was working. Did not work.

    This is making me NUTS. Any assistance – or a straitjacket – would be greatly appreciated.

    JD

    #21486
    jdcarpenter2
    Participant

    Just checking in – it’s been 4 days. I sent the information you requested the way you said to send it. Any luck?

    #21497
    jdcarpenter2
    Participant

    Still waiting to see if there is an answer to this… I have done everything you asked me to do.

    #21498
    Ally
    Support Staff

    You don't have permission to view this content. Please log in or register and then verify your purchases to gain access.

    #21516
    jdcarpenter2
    Participant

    You. Are. The. Best.

    Thank you!

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