Not Receiving Notification Email or Autoreply (Saw Troubleshooting Guide)

[sara.swallow]

Hi there, my form has been working great for 3 years, and I have just discovered that I am not receiving the notification email, and the user is not receiving the autoreply email. I have gone through the troubleshooting steps, tried sending from various email addresses (on same domain, on different domain, gmail etc). I installed the WP Mail SMTP program and it successfully send an email (it said it sent but I did not receive).

Please help!
Sara

[Ally]

You don't have permission to view this content. Please log in or register and then verify your purchases to gain access.

[sara.swallow]

Hi Ally, thank you so much for getting back to me!

I have created a wordpress user for you, you can login with the following credentials:

[snip]

Please let me know if you need anything else from me to aid the testing.

Sara

• This reply was modified 6 years, 12 months ago by Ally.

[ergfinancial]

Hey Ally,

I’m experiencing the same issue. I just sent you an email with login info if you could take a look. Regards

[sara.swallow]

Hi Ally, just wondering if you have had a chance to look at this. I just realized that it was foolish to post the credentials on this forum (I forgot that it was visible to others). So I will create another user for you and send you the credentials via email.

Sara

[sara.swallow]

Hi again, are you able to look into this issue? I am willing to pay for support time if necessary. Please let me know, thank you!
Sara

[Ally]

You don't have permission to view this content. Please log in or register and then verify your purchases to gain access.

[msshoffman]

Hi Ally,

I am having the same problem as Sara and others, I have emailed you login details.

Thank you,

Susan

[Author]

Posts