Not Receiving Notification Email or Autoreply (Saw Troubleshooting Guide)

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This topic contains 7 replies, has 4 voices, and was last updated by  msshoffman 3 months, 2 weeks ago.

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • #21152

    sara.swallow
    Participant

    Hi there, my form has been working great for 3 years, and I have just discovered that I am not receiving the notification email, and the user is not receiving the autoreply email. I have gone through the troubleshooting steps, tried sending from various email addresses (on same domain, on different domain, gmail etc). I installed the WP Mail SMTP program and it successfully send an email (it said it sent but I did not receive).

    Please help!
    Sara

    #21155

    Ally
    Support Staff

    You don't have permission to view this content. Please log in or register and then verify your purchases to gain access.

    #21157

    sara.swallow
    Participant

    Hi Ally, thank you so much for getting back to me!

    I have created a wordpress user for you, you can login with the following credentials:

    [snip]

    Please let me know if you need anything else from me to aid the testing.

    Sara

    • This reply was modified 3 months, 3 weeks ago by  Ally.
    #21158

    ergfinancial
    Participant

    Hey Ally,

    I’m experiencing the same issue. I just sent you an email with login info if you could take a look. Regards

    #21162

    sara.swallow
    Participant

    Hi Ally, just wondering if you have had a chance to look at this. I just realized that it was foolish to post the credentials on this forum (I forgot that it was visible to others). So I will create another user for you and send you the credentials via email.

    Sara

    #21177

    sara.swallow
    Participant

    Hi again, are you able to look into this issue? I am willing to pay for support time if necessary. Please let me know, thank you!
    Sara

    #21193

    Ally
    Support Staff

    You don't have permission to view this content. Please log in or register and then verify your purchases to gain access.

    #21201

    msshoffman
    Participant

    Hi Ally,

    I am having the same problem as Sara and others, I have emailed you login details.

    Thank you,

    Susan

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