Be sure to check out the plugin documentation, it’s continually being updated with answers to most questions asked:
Please include as much information as you can if you have a problem, including links to the page with the problem.
99% of problems are caused by conflicts with the theme and other active plugins. To narrow down the problem, try disabling all plugins and activate them one at a time until the problem reappears. You can then either find a replacement for this plugin or let us know about the conflict and we’ll try to make them compatible.
If you need to post code, please do so in between backtick characters.
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We are web team who one sunny day decided to become ThemeCatcher and devote our combined efforts to make web products that are user friendly and affordable.
We have been building web sites as a team since 2002, we ran an agency for 3 years before moving to ThemeCatcher which has been our most suited project thus far.
Our customers are important to us (that's you), you give us feedback, you give us ideas and you make it possible for us to do something we love. So thank you.