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There is one variable regarding page that may be relevant.
We added a service to the website where there is a pop-up live chat window on every page, including the page with contact form.
Could pop-up chat window feature be interring with form’s function?
I tested it again and it always shows the success message on screen:
Your Message Has Been Sent, Thank You.
But, the messages never reach my email account
The form definitly worked earlier in week because I was sent some spam emails submitted with form.