All Contact Form Emails Landing in Spam Folder

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  • #37809
    lafolio
    Participant

    I have created a contact form using Qform, and while the form itself functions properly, I have noticed that all the emails sent through this form consistently end up in the spam folder of my provider’s inbox.

    Interestingly, I have a second contact form (built with also Qform), where the emails are delivered correctly to the inbox without being marked as spam.

    Even though I have implemented a CAPTCHA in the Qform version to prevent bot activity, the issue persists. Could you please help me understand why emails from this specific form are being flagged as spam, and what adjustments I could make to prevent this?

    Thank you in advance for your support.

    #37812
    Ally
    Support Staff

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    #37814
    lafolio
    Participant

    When I create a simple, single-page contact form, the messages submitted through it consistently end up in the spam folder.

    However, if I restructure the same form into a multi-step version (e.g., splitting it into Page 1 and Page 2 with a “Next” button), the emails are delivered correctly to the inbox and no longer flagged as spam.

    This behavior is quite unusual and seems to indicate a possible bug or inconsistency in how the form submission is processed. Could this be something on your end?

    #37815
    Ally
    Support Staff

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