An error occurred submitting the form

[bananadan]

I am receiving the following message (An error occurred submitting the form) when people submit the form from (https://www.weddingrings.net/return-authorization-request/).
Can you help me track down why this message is appearing?
Thank you,
Dan Globus

[bananadan]

Can I safely supply WordPress login details here so that you can investigate this situation?

[Ally]

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[bananadan]

Hello Ally:
I have just e-mailed the debug log file to you. It is coming from (dan@ds4j.com). Please let me know your thoughts on how to address this.
Thank you very much,
Dan

[cjvezeau]

Here is the entry from the debug log (in WP-Content), but I have no idea what to do with it. I’m using SMTP for ALL forms (global settings).

[02-Jun-2015 15:34:42 UTC] PHP Fatal error: Uncaught exception ‘phpmailerException’ with message ‘Invalid address: {admin_email}’ in /home/neotechn/public_html/clients/proservices/wp-includes/class-phpmailer.php:762
Stack trace:
#0 /home/neotechn/public_html/clients/proservices/wp-includes/class-phpmailer.php(723): PHPMailer->addAnAddress(‘bcc’, ‘{admin_email}’, ”)
#1 /home/neotechn/public_html/clients/proservices/wp-content/plugins/iphorm-form-builder/includes/common.php(715): PHPMailer->addBCC(‘{admin_email}’)
#2 /home/neotechn/public_html/clients/proservices/wp-content/plugins/iphorm-form-builder/includes/common.php(512): iphorm_process_form()
#3 [internal function]: iphorm_process_form_ajax(”)
#4 /home/neotechn/public_html/clients/proservices/wp-includes/plugin.php(496): call_user_func_array(‘iphorm_process_…’, Array)
#5 /home/neotechn/public_html/clients/proservices/wp-settings.php(374): do_action(‘wp_loaded’)
#6 /home/neotechn/public_html/clients/proservices/wp-config.php(91): require_once(‘/home/neotechn/…’)
#7 /home/neotechn/public_html/c in /home/neotechn/public_html/clients/proservices/wp-includes/class-phpmailer.php on line 762

[cjvezeau]

A few updates:

– I replaced {admin_email} with an actual email address, and it worked….but only using PHP mail() method (vs. SMTP).

– Changing to SMTP results in the same error (even with change above).

– Why wouldn’t default {admin_email} work?

– The client uses Google Apps email. We set up a special email for sending/receiving email with QuForm (no-reply@company.com). Google sent us this page for configuration: https://support.google.com/a/answer/176600?hl=en

– How can I get SMTP to work with Google. I am using the smtp-relay.gmail.com (but have also tried smtp.gmail.com). My preference is to also use TLS or SSL.

[cjvezeau]

So, I can’t get SMTP to work for the life of me. I guess I’ll run with PHP mail() method for now.

– If you can, please respond with your thoughts on why the {admin_email} variable isn’t working.

– And how I can get QuForms to work with Google Apps.

Thanks!

[Ally]

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