Home › Forums › Quform WordPress › Attachment Link in Mails are broken
- This topic has 12 replies, 2 voices, and was last updated 2 years, 8 months ago by Ally.
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- December 3, 2021 at 11:56 am #33770brrosaParticipant
Hello Support-Team,
i have the problem that sometimes the links of the uploaded images are not linked in the delivered mail. When I look in the backend, two mails with the same timestamp and sent by the same person are displayed there. But it seems that only the second mail is delivered/sent. In the first one the attachments are linked and clickable. In the second mail they are not clickable. And the second one is delivered.
What to do? Do you have an idea?
Thanks & many greetings,
brAttachments:
You must be logged in to view attached files.December 6, 2021 at 10:28 am #33774AllySupport StaffYou don't have permission to view this content. Please log in or register and then verify your purchases to gain access.
December 6, 2021 at 11:09 am #33779brrosaParticipantHi Ally,
1. unfortunately I don’t know why the mail is delivered two times. I can’t reproduce the problem either. Have tried everything – click quickly several times, or similar. – is delivered once and correctly.2. I think this is unlikely. The mail is marked twice in the backend as sent. And also at the same time stamp. In addition, all other mails, even with many images, are delivered correctly. The problem occurs maybe with 1 out of 25.
I use the SMTP plugin “Post SMTP” since the beginning.
I have now installed the “WP Mail Logging” and wait until something happens again.Many greetings,
BenDecember 7, 2021 at 9:09 am #33784AllySupport StaffYou don't have permission to view this content. Please log in or register and then verify your purchases to gain access.
December 15, 2021 at 12:26 pm #33827brrosaParticipantHi Ally,
I have had “WP Mail Logging” running for over a while now and once again a mail has been delivered with no image links. Unfortunately, the log only says that two mails are sent. Once with images and once without. All other mails are delivered only once. The faulty ones twice. That is quite strange. And especially the first one (with the picture links) is not sent. But I can’t find anything wrong in the log. They look completely identical from both mails, just have the difference that the thumbnail images of the picture are with and without link (a href).
I still have the debug mode on now and wait until it happens again. I will report back then.But I do not have an idea. Mainly because I can’t reproduce it.
Do you have another idea?
Many greetings,
benAttachments:
You must be logged in to view attached files.December 15, 2021 at 12:32 pm #33829brrosaParticipantI just looked again into the log of “Post SMTP”. There appears ONLY the second mail – that is, the one that has no links to the picture thumbnails. The first one, which has the correct links, does not appear in the log.
As a precaution I have increased the following values. Let’s see if it does anything.
php_value max_input_vars 3000
php_value max_execution_time 300
php_value post_max_size 256MMaybe you can think of something else 😉
Many greetings,
benAttachments:
You must be logged in to view attached files.December 16, 2021 at 12:32 pm #33835AllySupport StaffYou don't have permission to view this content. Please log in or register and then verify your purchases to gain access.
January 11, 2022 at 3:17 pm #33871brrosaParticipantHello Ally,
happy new year.
unfortunately, some things from the old year have remained the same. The unattached picture-links for example. I read the log file and it seems to be a memory problem. What do you suggest I do? How can I limit the attached files so that I do not reach the limit? Or can I increase the memry?Thank you and best regards,
ben[11-Jan-2022 09:43:29 UTC] PHP Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 4096 bytes) in /www/htdocs/w018d60b/wir-kaufen-ihr-klavier.de/wp-content/plugins/post-smtp/Postman/Postman-Mail/Zend-1.12.10/Mail/Protocol/Smtp.php on line 339
[11-Jan-2022 09:43:46 UTC] PHP Warning: rename(/tmp/quform/uploads/quformkdyPrx,/www/htdocs/w018d60b/wir-kaufen-ihr-klavier.de/wp-content/uploads/quform/3/2022/01/1_PXL_20211230_120029874.jpg): No such file or directory in /www/htdocs/w018d60b/wir-kaufen-ihr-klavier.de/wp-content/plugins/quform/library/Quform/Uploader.php on line 372
[11-Jan-2022 09:43:46 UTC] PHP Warning: rename(/tmp/quform/uploads/quformA3Sj4x,/www/htdocs/w018d60b/wir-kaufen-ihr-klavier.de/wp-content/uploads/quform/3/2022/01/1_PXL_20211230_120142853.jpg): No such file or directory in /www/htdocs/w018d60b/wir-kaufen-ihr-klavier.de/wp-content/plugins/quform/library/Quform/Uploader.php on line 372
[11-Jan-2022 09:43:46 UTC] PHP Warning: rename(/tmp/quform/uploads/quformwJQm4w,/www/htdocs/w018d60b/wir-kaufen-ihr-klavier.de/wp-content/uploads/quform/3/2022/01/1_PXL_20211230_120157360.jpg): No such file or directory in /www/htdocs/w018d60b/wir-kaufen-ihr-klavier.de/wp-content/plugins/quform/library/Quform/Uploader.php on line 372
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[11-Jan-2022 09:43:46 UTC] PHP Warning: rename(/tmp/quform/uploads/quformirnMww,/www/htdocs/w018d60b/wir-kaufen-ihr-klavier.de/wp-content/uploads/quform/3/2022/01/1_PXL_20220105_183905564.jpg): No such file or directory in /www/htdocs/w018d60b/wir-kaufen-ihr-klavier.de/wp-content/plugins/quform/library/Quform/Uploader.php on line 372
[11-Jan-2022 09:43:46 UTC] PHP Warning: rename(/tmp/quform/uploads/quformOnpLAx,/www/htdocs/w018d60b/wir-kaufen-ihr-klavier.de/wp-content/uploads/quform/3/2022/01/1_PXL_20220105_184056972.jpg): No such file or directory in /www/htdocs/w018d60b/wir-kaufen-ihr-klavier.de/wp-content/plugins/quform/library/Quform/Uploader.php on line 372
[11-Jan-2022 09:43:46 UTC] PHP Warning: rename(/tmp/quform/uploads/quform94tbF7,/www/htdocs/w018d60b/wir-kaufen-ihr-klavier.de/wp-content/uploads/quform/3/2022/01/1_PXL_20220105_184105980.jpg): No such file or directory in /www/htdocs/w018d60b/wir-kaufen-ihr-klavier.de/wp-content/plugins/quform/library/Quform/Uploader.php on line 372
[11-Jan-2022 09:43:46 UTC] PHP Warning: rename(/tmp/quform/uploads/quformgc7f9x,/www/htdocs/w018d60b/wir-kaufen-ihr-klavier.de/wp-content/uploads/quform/3/2022/01/1_PXL_20220105_184145969.jpg): No such file or directory in /www/htdocs/w018d60b/wir-kaufen-ihr-klavier.de/wp-content/plugins/quform/library/Quform/Uploader.php on line 372
[11-Jan-2022 09:43:46 UTC] PHP Warning: rename(/tmp/quform/uploads/quformQRFgt9,/www/htdocs/w018d60b/wir-kaufen-ihr-klavier.de/wp-content/uploads/quform/3/2022/01/1_PXL_20220105_184234393.jpg): No such file or directory in /www/htdocs/w018d60b/wir-kaufen-ihr-klavier.de/wp-content/plugins/quform/library/Quform/Uploader.php on line 372January 11, 2022 at 3:19 pm #33872brrosaParticipanta second attempt to upload the debug.log as a ZIP, because the previous attempt said that the file was not allowed.
Attachments:
You must be logged in to view attached files.January 11, 2022 at 4:45 pm #33874brrosaParticipantnow i can finally produce the error. It seems to be due to the size and number of attached files. If I attach more than 2 images with 9,5MB file size each I get an ajax error. See attached file (screenshot). And then you can still click out of “Send” and the mail is delivered without images.
The customer really wants to allow 10MB images and get at least 5-7 images attached.
What can I do?
Attachments:
You must be logged in to view attached files.January 12, 2022 at 7:33 am #33876AllySupport StaffYou don't have permission to view this content. Please log in or register and then verify your purchases to gain access.
January 12, 2022 at 1:53 pm #33877brrosaParticipantis there a way to resize the images – before uploading and generating the mail ?
January 13, 2022 at 11:21 am #33879AllySupport StaffYou don't have permission to view this content. Please log in or register and then verify your purchases to gain access.
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