Conditional recipients not working

[ttrusty]

Hi, I’m attempting to use conditional recipients with a dropdown menu on several forms on one site and cannot get it to work. I receive the message stating the form submission has sent successfully but it never arrives at the intended addresses. Forms without conditional recipients function as they should.

Reviewing the forums I don’t see anyone else having this problem. I must be missing something. Please advise.

Thanks for your help, Tom

[ttrusty]

Has anyone experienced this problem? I cannot take the site live until I get this resolved.

[Ally]

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[ttrusty]

Hi Ally, thanks for getting back to me on this.

Yes. The forms have been tested using the same addresses set up as non-conditional recipients (in Quform) and there are no problems. It’s only when set up as conditional recipients that those addresses fail.

I have been through the help guide several times. Maybe I should mention we are sending via SMTP.

In any case, and do correct me if I’m wrong, if the form is working for non-conditional recipients wouldn’t that indicate the issues listed in the help guide are not the problem?

Thanks again for your help,
Tom

[Ally]

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[ttrusty]

Will do. Thanks.

[ttrusty]

Just want to be sure that you received the access info that I sent to you. Please confirm. Thanks.

[ttrusty]

Sorry Ally, but if we can’t attempt to resolve this I’m going to have to bale on your plugin and look elsewhere I’ve got a client waiting for their site to go live and it looks like I may miss the deadline.

[Ally]

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[ttrusty]

Thanks for getting back to me on this Ally.

I appreciate and understand your email. With the information/links that you sent to me I’m going to work on this with the client’s IT team and see what we can find. If I need further assistance from you I’ll get back to you after the holidays.

I hope you have a great Christmas/holiday. Thanks again,
Tom

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