Form hangs on submit

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Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
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  • #4454
    ajpinto
    Participant

    I love your plug in, but I have a small problem. When submitting a form, it hangs up and takes a while before a confirmation message is displayed to the user. I have noticed this issue on several websites I have created.

    #4456
    Ally
    Support Staff

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    #4458
    ajpinto
    Participant

    More Than Just a Website.


    feel free to do whatever testing is needed

    #4464
    Ally
    Support Staff

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    #4475
    ajpinto
    Participant

    Hi Ally,
    Where is the location of the process.php file? I am having difficulty locating it.
    Thank you,
    AJ

    #4484
    Ally
    Support Staff

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    #4500
    ajpinto
    Participant

    Hello Ally,
    Ok, I’ve made the change and it does indeed send instantly. I’m currently using the global setting which is the PHP mail() function. For most applications, this is fine, but there are some instances where we are sending form results to multiple email addresses. Thoughts?

    AJ

    #4504
    Ally
    Support Staff

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    #4508
    ajpinto
    Participant

    Hi Ally,
    I know both standards allow multiple recipients, I simply meant that the functionality is not present in the plug-in, or at the very least, I havent been able to locate it. For the site we showed you, we are hosting it ourselves, but I am not sure where to look to change the 1 minute delay. Other sites we have created that are hosted on various servers such as GoDaddy or WP Engine still experience the delay. I doubt GoDaddy will be very cooperative about making changes, but I will try with WP Engine.

    #4516
    Ally
    Support Staff

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