Image Upload Error

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  • #6272
    swensley
    Participant

    Hi,

    I’ve noticed this seems to be an issue for several people in this forum. I’m having trouble with photo uploads through the Storm theme editor. Images will upload perfectly fine to the WordPress media gallery, but uploading background, logo, lightbox, etc… images does not work.

    It always comes up with this error message:
    “An error occurred uploading the file. You may find more information in the browser console.”

    Please advise.

    #6292
    Ally
    Support Staff

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    #6308
    swensley
    Participant

    Thank you, I’ve sent on the information you asked for.

    Hope to hear back soon.

    #6331
    Ally
    Support Staff

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    #6344
    swensley
    Participant

    All is well. Turns out we just weren’t paying close enough attention to file sizes. That solved the issue.

    Thank you very much.

    -Cheers,

    #6962
    popsquiD
    Participant

    Hello,

    I have the same problem and I have been checking my images. They are very small and still won’t work.

    Thanks for your help.

    Cheers,
    Elodie

    #6982
    Ally
    Support Staff

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    #8207
    karmck
    Participant

    Hi, i have the same problem. Can you please help me?
    All plugins are deactivated. The image file is only about 165kb. I tried jpg and png formats. I also changed the permissions of the images/backgrounds folder in the storm theme folder.

    Perhaps I can upload the background image manually?

    #8221
    Ally
    Support Staff

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    #9290
    giorgioecf
    Participant

    Ok, this is crazy. I got perfectly sized jpegs, less than 500k, and every single time, plugins deactivated and all, I get this:
    “An error occurred uploading the file. You may find more information in the browser console”
    Very annoying.
    Ally, I’m sending you the information you’re asking for privately – please help – thank you!
    GI

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