Is it possible to change email recipient based on dropdown choice

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  • #12960
    tmh2k1
    Participant

    I am wondering if it is possible to have a form go to different emails based on a choice that a user makes from a dropdown choice (a location choice).

    This would allow me to not have to make 10 different forms and just use the same one 10 times.

    Thank you for your help.

    #12974
    Ally
    Support Staff

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    #12978
    tmh2k1
    Participant

    Ally,

    Thank you so much for the help. Great support and amazing plugin!

    Thanks!

    #12979
    tmh2k1
    Participant

    Ally,

    I am actually having a problem now. When I add the conditional emails I do not receive the email submissions.

    So what I did was delete all of the conditional rules and it worked again.

    Any idea why this could be?

    Thank you.

    #12989
    Ally
    Support Staff

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    #12994
    tmh2k1
    Participant

    I am wondering – do the conditional recipients cancel out the main recipients?

    Meaning – if I add conditional recipients do the main recipients NOT get an email notice?

    Thank you.

    #12995
    tmh2k1
    Participant

    And if it DOES – is there a way to have just ONE email get all email notices regardless of what dropdown is checked?

    Thank you.

    #13007
    Ally
    Support Staff

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    #13010
    tmh2k1
    Participant

    Ally,

    Does it work if you put additional emails in each rule with a comma?

    Ex: email@email.com, email2@email.com

    Would that work in 1 rule? Thanks.

    #13017
    Ally
    Support Staff

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    #13044
    tmh2k1
    Participant

    Is there a limit to conditional rules you can add?

    I have 22 conditional emails and it does not look like emails are coming to me since I added many more. I started with about 10.

    Thank you for your help.

    #13063
    Ally
    Support Staff

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    #13072
    tmh2k1
    Participant

    Ally,

    What is strange is that I am receiving the emails (my email is thomash@metroink.com) but all of the other rules go to emails that are all @synergyfitclubs.com (the site domain). And those are the ones that are not getting the submissions.

    In the below image you can see that it says the other emails are getting them, but they are not actually getting them in their emails.

    Knowing this, can you tell me what this might tell me the problem may be?

    I really appreciate the help. I have bought 5 licenses for this product and I really need my client to start getting the emails. I could really use some help.

    Thank you.

    #13073
    tmh2k1
    Participant

    Ally,

    I think I have figured out that the conditional rules work for any email that is not associated with the domain.(@synergyfitclubs.com).

    Do you have any idea if this may mean something.

    #13074
    Ally
    Support Staff

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