Not receiving emails to Outlook/Office365 email address

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  • #27407
    brettworth
    Participant

    Hi team,

    I have a form on the following page that no longer seems to send submissions to a custom domain email address running on Office365.

    It did use to work because we were receiving emails, although they went into the Junk folder.

    Things I’ve tried –
    • Added BCC of another email and that did work, I received an email to my Apple (@me.com) email address.
    • I’ve now changed the sender email from the shortcode that pulls from the form to a standard email address that is the same as the domain name but it doesn’t appear to be working.

    Any ideas?

    #27476
    brettworth
    Participant

    Solved via SMTP server – although not the one recommended by your help articles.

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