Problem Submit “An error occurred” “Refresh the page and try again”

Home Forums Quform WordPress Problem Submit “An error occurred” “Refresh the page and try again”

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Viewing 6 posts - 1 through 6 (of 6 total)
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  • #35259
    schmucki
    Participant

    We have a problem on our websites using Quform.

    When filling out our form the Error “An error occurred” “Refresh the page and try again” appears and sending the form doesn’t work. It works after hard refreshing the website and then the error doesn’t occur again on all browsers on the used device.

    There are no error logs in the console or PHP Log files.

    On different browser it says “Ajax error”

    Testing is difficult, because the error doesn’t appear after refreshing the page.

    What seems to be the issue here?

    #35260
    schmucki
    Participant

    We have created this page for testing purposes: https://www.bossinfo.com/quform-formular-test/ (the form doesn’t work globally).

    • This reply was modified 1 year, 2 months ago by schmucki.
    #35269
    Ally
    Support Staff

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    #35272
    schmucki
    Participant

    Thanks you for testing!
    I had turned off CSRF Protection, I hope that solved the problem.
    I will wait to see, if users still get the error.

    #35280
    schmucki
    Participant

    Hello

    Deactivating the CSRF Protection worked so far. But for security reasons we need the forms to be working with protection.

    How can I troubleshoot the issue and find the source of the problem?

    Best regards
    Schmucki

    • This reply was modified 1 year, 2 months ago by schmucki.
    #35285
    Ally
    Support Staff

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