Problem Submit “An error occurred” “Refresh the page and try again”

[schmucki]

We have a problem on our websites using Quform.

When filling out our form the Error “An error occurred” “Refresh the page and try again” appears and sending the form doesn’t work. It works after hard refreshing the website and then the error doesn’t occur again on all browsers on the used device.

There are no error logs in the console or PHP Log files.

On different browser it says “Ajax error”

Testing is difficult, because the error doesn’t appear after refreshing the page.

What seems to be the issue here?

[schmucki]

We have created this page for testing purposes: https://www.bossinfo.com/quform-formular-test/ (the form doesn’t work globally).

• This reply was modified 1 year, 1 month ago by schmucki.

[Ally]

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[schmucki]

Thanks you for testing!
I had turned off CSRF Protection, I hope that solved the problem.
I will wait to see, if users still get the error.

[schmucki]

Hello

Deactivating the CSRF Protection worked so far. But for security reasons we need the forms to be working with protection.

How can I troubleshoot the issue and find the source of the problem?

Best regards
Schmucki

• This reply was modified 1 year, 1 month ago by schmucki.

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