Home › Forums › Quform WordPress › Problem Submit “An error occurred” “Refresh the page and try again”
- This topic has 5 replies, 2 voices, and was last updated 2 months, 1 week ago by Ally.
- March 22, 2023 at 2:01 pm #35259
We have a problem on our websites using Quform.
When filling out our form the Error “An error occurred” “Refresh the page and try again” appears and sending the form doesn’t work. It works after hard refreshing the website and then the error doesn’t occur again on all browsers on the used device.
There are no error logs in the console or PHP Log files.
On different browser it says “Ajax error”
Testing is difficult, because the error doesn’t appear after refreshing the page.
What seems to be the issue here?March 22, 2023 at 3:51 pm #35260
We have created this page for testing purposes: https://www.bossinfo.com/quform-formular-test/ (the form doesn’t work globally).
March 23, 2023 at 8:17 am #35269AllySupport Staff
- This reply was modified 2 months, 2 weeks ago by schmucki.
You don't have permission to view this content. Please log in or register and then verify your purchases to gain access.March 23, 2023 at 8:24 am #35272
Thanks you for testing!
I had turned off CSRF Protection, I hope that solved the problem.
I will wait to see, if users still get the error.March 24, 2023 at 8:21 am #35280
Deactivating the CSRF Protection worked so far. But for security reasons we need the forms to be working with protection.
How can I troubleshoot the issue and find the source of the problem?
March 24, 2023 at 3:40 pm #35285AllySupport Staff
- This reply was modified 2 months, 1 week ago by schmucki.
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