problem submitting to certain e-mail

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  • #18209
    Ron King
    Participant

    When testing the two forms I’ve done so far, when I have one of my e-mails set up on it I always get the information in my mail, although it is always marked as spam. However, when I have my customer’s e-mail address in there, he never gets it, and he does look in his spam folder. I’ve attach an example of what I receive, and it clearly shows both my and my customer’s e-mail in the “To” area of the e-mail, yet my customer got nothing The form is one this page: http://ecowb.org/a-test2/

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    #18217
    Ron King
    Participant

    Please disregard this question, I found the problem and everything is okay. 🙂

    #18224
    Ally
    Support Staff

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    #18228
    Ron King
    Participant

    I’m embarrassed to tell you. One of the first things I asked the customer was if he had his e-mail set up properly, and he insisted that he did. Finally, after spending hours testing and re-testing all over the place, I told him to forget the form, and to send himself an e-mail to the account being used in the form from the email he and I were using. And he didn’t get it. It wasn’t set up properly after all, and I should have been smart enough the think of that to begin with.

    #18232
    Ally
    Support Staff

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