Qu Form Zoho Crm Data Not going into CRM

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This topic contains 14 replies, has 2 voices, and was last updated by  kinghbear 4 months, 3 weeks ago.

Viewing 15 posts - 1 through 15 (of 15 total)
  • Author
    Posts
  • #28274

    kinghbear
    Participant

    Hi

    I am having issues with the data being passed into my crm

    does it make a difference that I on eu

    I have checked debug logs and don’t see any issues there

    Regard
    Lee

    #28280

    kinghbear
    Participant

    To make you aware I have covered everything in the other topic relating to this and still nothing in zoho crmplus

    #28286

    kinghbear
    Participant

    Is anyone able to assist me with this issue?

    #28298

    Ally
    Support Staff

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    #28299

    kinghbear
    Participant

    Hi ALly

    This information has now been sent via email.

    Kid Regards

    #28314

    Ally
    Support Staff

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    #28315

    kinghbear
    Participant

    Hi Ally

    thanks for this however still having an issue, I believe the issue lies with the ,eu as it is trying topmost to crm.zoho.com

    see code from debugs
    object(Buzz\Util\Url)#6610 (2) {
    [“url”:”Buzz\Util\Url”:private]=>
    string(56) “https://crm.zoho.com/crm/private/xml/Leads/insertRecords”
    [“components”:”Buzz\Util\Url”:private]=>
    array(4) {
    [“scheme”]=>
    string(5) “https”
    [“host”]=>
    string(12) “crm.zoho.com”
    [“path”]=>
    string(36) “/crm/private/xml/Leads/insertRecords”
    [“port”]=>
    int(443)
    }
    }
    [1]=>
    string(4) “POST”

    #28322

    kinghbear
    Participant

    Hi Ally

    I have spoken with zoho developer this morning and the issue is with the domain .com and I am on .eu.

    Could you point me to the code where to change the request url from .com to .eu

    Please see below.

    we are receiving the api request in .com and you are using EU auth token.
    ?

    Guest
    hi
    been on a call
    so how do i change to eu

    Hanna
    You are using a EU account

    Guest
    yes
    because i am in eu

    Hanna
    but you are using a .com request code.
    you need to check with your developer who helped you with this .
    You there/?
    Please check with your developer
    You may end the remote session as well
    Thanks

    #28323

    kinghbear
    Participant

    As you have an .eu account, he should mention .eu instead of .com in the request url of that API Call.
    Please pass on the information to your developer

    https://crm.zoho.com/crm/private/xml/Leads/insertRecords is the request we need it to be https://crm.zoho.eu/crm/private/xml/Leads/insertRecords

    #28326

    Ally
    Support Staff

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    #28331

    kinghbear
    Participant

    i Ally

    Thank you o much for the help

    This has worked, Zoho changed to multi domains number of years ago.

    Next question is are we able to use multiple forms with the one php config file?

    Also does it make a difference if it is a multi page form?

    Regards
    Lee

    #28339

    Ally
    Support Staff

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    #28344

    kinghbear
    Participant

    Thank you Ally, I had figured this out in the end.

    Only issue I’m facing now is the workflow trigger when it reaches CRM

    The wftrigger is set to true so unsure as to why it isn’t triggering.

    Regards
    Lee

    #28361

    Ally
    Support Staff

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    #28613

    kinghbear
    Participant

    Apologies to all

    This was solved and thanks to ally for all your support and guidance

    Superb support

    Thanks again

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