Receiving emails, even though account is not specified in recipients.

Home Forums Quform WordPress Receiving emails, even though account is not specified in recipients.

This topic is: not resolved
Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • #37452

    Email communications on our quform are managed on a company admnin email account, using a Google Gmail API, connected through Fluent SMTP.

    Even though the company email account is not specified within the recipients in the notification settings of the form, the company email account is receiving email copies of both the original form submission, and the autoresponse as well.

    How can we stop these emails being sent to the admin company email?

    #37454
    Ally
    Support Staff

    You don't have permission to view this content. Please log in or register and then verify your purchases to gain access.

    #37474

    Email handling is setup via Fluent SMTP on the company admin email account is info@cleaningdoctor.net

    The direct recipient of the contact form is gerard.mcnamara@cleaningdoctor.ie

    The admin email is still receiving the contact form submission and the autoresponse, even though it is not specified in the recipient fields.

    Attachments:
    You must be logged in to view attached files.
    #37479
    Ally
    Support Staff

    You don't have permission to view this content. Please log in or register and then verify your purchases to gain access.

    #37514

    Hello,

    I have checked the logs within Fluent SMTP, and can confirm that the company email is not listed as a recipient.

    What should I check next?

    #37516
    Ally
    Support Staff

    You don't have permission to view this content. Please log in or register and then verify your purchases to gain access.

Viewing 6 posts - 1 through 6 (of 6 total)
  • You must be logged in to reply to this topic.
Be inspired. © 2024 ThemeCatcher Ltd. 20-22 Wenlock Road, London, England, N1 7GU | Company No. 08120384 | Built with React | Privacy Policy