Tried Everything. Contact Form Will Not Send Email. Please Help.

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  • This topic has 6 replies, 2 voices, and was last updated 3 weeks ago by Ally.
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  • #37322

    We have over 20 contact forms for our different branch locations on our website cleaningdoctor.net

    Recently we changed our web hosting company and migrated our site to the new host. Since doing so most of the contact forms are not working properly. They are receiving enquiries, but are not emailing them on the relevant recipient.

    Our email accounts are hosted on Google Workspace. I have setup and confirmed that SPF, DKIM and DMARC are all setup and operational.

    The forms were working fine before we migrated to the new host.

    SMTP setup is not an option unfortunately.

    Please help?!

    #37324
    Ally
    Support Staff

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    #37326

    Thank you Ally, I will contact the host and see if we can sort the issue.

    #37330

    I have setup FluentSMTP and the contact form is now successfully emailing contact form enquiries.

    When the email is delivered to the recipients inbox, I need the sender to be designated as the email address submitted by the customer.

    I am specifying this within the recipient settings but when the email is delivered, the sender is still appearing as the admin address for the Google Workspace that I am connecting to via FluentSMTP.

    How do I get the sender to appear as the email address that the customer enters into the email field?

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    #37332
    Ally
    Support Staff

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    #37337

    That sorted it thanks.

    How do I set the date format to appear as dd/mm/yy

    I’m using dd/M/yyyy, but it is outputting the month in front of the day.

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    #37340
    Ally
    Support Staff

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