Home › Forums › Quform WordPress › Update failed – crashed site
- This topic has 7 replies, 2 voices, and was last updated 11 years, 8 months ago by kbrands.
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- January 10, 2013 at 10:10 am #2042kbrandsParticipant
Hi
Thank you for your great plug-in! I had created three detailed forms for my website (still being developed) and everything was working perfectly with WordPress and my theme…until…I clicked “update now” on the quform plugin in wp-admin and it failed to update correctly and disappeared from my plugins altogether. The files still exist in my ftp but when I tried to restore them it crashed my site and several error messages were displayed – I couldn’t even log back in to wp-admin. I have since deactivated quform via my ftp. The plugin is not showing up in my wp-admin plugins list. Can you please offer some advice on how I can restore quform to fully functioning and not lose my forms which took a lot of work hours to create? I hope I have given you enough information, forgive me, I am a bit of a novice and this is way over my head! 🙂
K
January 10, 2013 at 10:28 am #2043AllySupport StaffYou don't have permission to view this content. Please log in or register and then verify your purchases to gain access.
January 10, 2013 at 11:02 am #2044kbrandsParticipantThank you for your prompt response. I applied your instructions and the plugin installed successfully and showed up in my WP plugins page, I activated it and the forms were still there as advised. However, the same error messages came up. I have taken a screen shot of the error messages and attached for you. Thanks in advance for your continued assistance 🙂
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You must be logged in to view attached files.January 10, 2013 at 11:27 am #2046AllySupport StaffYou don't have permission to view this content. Please log in or register and then verify your purchases to gain access.
January 10, 2013 at 11:34 am #2047kbrandsParticipantThanks again for your response. I tried viewing in explorer (I usually use firefox) and the same errors are coming up. I will contact my hosting company now and see what they have to say. Thanks Ally. 🙂
January 10, 2013 at 11:41 am #2048kbrandsParticipantOh, I’m sorry, one more thing…could the update to wordpress 3.5 have caused this?
January 10, 2013 at 11:48 am #2049AllySupport StaffYou don't have permission to view this content. Please log in or register and then verify your purchases to gain access.
January 10, 2013 at 11:53 am #2050kbrandsParticipantAll fixed thank you Ally! It was an issue on the hosting/server end. I really appreciate the assistance you provided! 🙂
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