URGENT: An Error Occured

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  • #30905
    Shayno
    Participant

    Hi Ally,

    I just got reports from customers that our contact form is not working. I tested it and it’s true. If I try to submit anything It returns a “An Error occurred. Refresh the page and try again.” message.

    I have just updated it to the latest version (2.10)

    You can test it here: https://melliandshayne.com/#contact

    Thanks,

    Shayne

    *UPDATE* I thought I solved it because of a cache issue but I just tried it again, and it presents me iwth the same error.

    • This topic was modified 3 months, 2 weeks ago by Shayno.
    • This topic was modified 3 months, 2 weeks ago by Shayno.
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    #30909
    Ally
    Support Staff

    You don't have permission to view this content. Please log in or register and then verify your purchases to gain access.

    • This reply was modified 3 months, 2 weeks ago by Ally.
    #31148
    Shayno
    Participant

    Hi Ally,
    Thank you so much for this reply! I only saw that you did now, for some strange reason I didn’t get a notification. Sorry about that. The fact that I haven’t come back means the form somehow stopped giving that issue. Perhaps it was an update somewhere or something but I haven’t received any reports of the form not sending.

    Again, thank you so so much for your help!

    Cheers,

    Shayne

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