Form with upload returning AJAX Error

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  • February 14, 2024 at 4:43 pm #36487
    mbusheycfrpc
    Participant

    Hello, I cannot get our form to work and submit without an AJAX error. I checked the console log after I received the error:

    • Failed to load resource: the server responded with a status of 500 (Internal Server Error)
    • Uncaught (in promise) Error: A listener indicated an asynchronous response by returning true, but the message channel closed before a response was received

    We are using iPage for our host:

    Platform Type Debian
    MySQL Version 5.6.32
    Perl Version 5.8.8
    PHP Version 7.4.10

    I believe it is something with our server.

    I have also tested this on a different website running a completely different theme on the same server and it had the same issue. (previous purchased and running license, I never used the upload on this website but I have on a different web server which does work)

    I upped the PHP settings for upload size but noting happened.

    ; Maximum allowed size for uploaded files.
    upload_max_filesize = 100M

    ; Maximum number of files that can be uploaded via a single request
    max_file_uploads = 20

    ; Maximum size of POST data that PHP will accept.
    post_max_size = 256M

    Page to test: https://heartlandregionaltpo.org/testing-forms/
    Password: Ou812!!

    February 15, 2024 at 9:36 am #36488
    Ally
    Support Staff

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    February 15, 2024 at 4:07 pm #36491
    mbusheycfrpc
    Participant

    I found this:

    [15-Feb-2024 15:59:50 UTC] PHP Fatal error: Uncaught Error: Call to undefined function PHPMailer\PHPMailer\ctype_alnum() in /hermes/bosnacweb06/bosnacweb06af/b2869/ipg.cfrpcorg/heartlandrides/wp-includes/PHPMailer/PHPMailer.php:1849
    Stack trace:
    #0 /hermes/bosnacweb06/bosnacweb06af/b2869/ipg.cfrpcorg/heartlandrides/wp-includes/PHPMailer/PHPMailer.php(1938): PHPMailer\PHPMailer\PHPMailer::isShellSafe(‘wwwuser@cgi.you…’)
    #1 /hermes/bosnacweb06/bosnacweb06af/b2869/ipg.cfrpcorg/heartlandrides/wp-includes/PHPMailer/PHPMailer.php(1682): PHPMailer\PHPMailer\PHPMailer->mailSend(‘Date: Thu, 15 F…’, ‘<!DOCTYPE html …’)
    #2 /hermes/bosnacweb06/bosnacweb06af/b2869/ipg.cfrpcorg/heartlandrides/wp-includes/PHPMailer/PHPMailer.php(1518): PHPMailer\PHPMailer\PHPMailer->postSend()
    #3 /hermes/bosnacweb06/bosnacweb06af/b2869/ipg.cfrpcorg/heartlandrides/wp-includes/pluggable.php(546): PHPMailer\PHPMailer\PHPMailer->send()
    #4 /hermes/bosnacweb06/bosnacweb06af/b2869/ipg.cfrpcorg/heartlandrides/wp-content/plugins/quform/library/Quform/Notification.php(51): wp_mail(Array, in /hermes/bosnacweb06/bosnacweb06af/b2869/ipg.cfrpcorg/heartlandrides/wp-includes/PHPMailer/PHPMailer.php on line 1849

    February 15, 2024 at 5:40 pm #36492
    mbusheycfrpc
    Participant

    I found out that my host, iPage, did not have the ctype extension installed. The mail function is working now.

    I have tested the form and it is not submitting all the attachments. I was able to send the first and last attachments. I have attached an image for reference. The settings for the maximum number of files for the single field is set to 5.

    I got this error:

    [15-Feb-2024 17:26:22 UTC] PHP Warning: rename(/tmp/quform/uploads/quformykN57r,/hermes/bosnacweb06/bosnacweb06af/b2869/ipg.cfrpcorg/heartlandregionaltpo/wp-content/uploads/quform/1/2024/02/15/Brownfields.jpg): No such file or directory in /hermes/bosnacweb06/bosnacweb06af/b2869/ipg.cfrpcorg/heartlandregionaltpo/wp-content/plugins/quform/library/Quform/Uploader.php on line 372

    I need to be able to upload pdf and excel files here. I used the “Allowed file extensions” field, but I’m not sure if that is working. Here is my input: jpg, jpeg, png, gif, pdf, xlsx, xls, doc, docx

    Also does the form have the possibility to create a new and unique folder for each time the form is submitted? I only see the date function and a hard folder number.

    Attachments:
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    February 16, 2024 at 10:18 am #36496
    Ally
    Support Staff

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    February 16, 2024 at 6:06 pm #36497
    mbusheycfrpc
    Participant

    Hi

    The definition for the temp directory statement was there before.

    As for my space, it is unlimited. I am checking with the host to see if they can speed things up and make sure the disk is not full. Host says I have unlimited disk space and bandwidth.

    Available Disk Space: Unlimited MB

    You are using 41620.53 MB for your Web site
    You are using 807.10 MB for your logs

    I created the plugin to handle the folders for the images.

    February 19, 2024 at 11:15 am #36505
    Ally
    Support Staff

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    February 22, 2024 at 3:45 pm #36518
    mbusheycfrpc
    Participant

    That has appeared to have fixed the issue. Is there something I can do to restore this part to the website? What would be the cause of that functionality stopping the upload process?

    Thank you so much!

    Matt

    February 27, 2024 at 9:00 am #36524
    Ally
    Support Staff

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