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Not receiving notification email

Quform WordPressTroubleshootingCommon problemsNot receiving notification email

Common problems

An error occurred submitting the form
An error occurred verifying the license key
CAPTCHA image does not show
Extra spacing in the form
File Upload field not visible
Form not visible on page
Form wrapped in [raw] tags
Not receiving autoreply email
Plugin/theme conflicts
Warning: Missing argument 2 for wpdb::prepare()
Website sliders stop working

Basics

Forms

Creating a form
Adding the form to your website
Deleting a form
Activating a form
Deactivating a form

Elements

What is an element?
Adding an element
Configuring an element
Moving an element
Deleting an element

Entries

What is an entry?
Viewing entries
Viewing an entry
Deleting an entry

Elements

Single Line Text

Label
Description
Required
Default value
Tooltip
Prevent duplicates
Conditional logic
Dynamic default value
CSS styles
Filters
Validators

Paragraph Text

Label
Description
Required
Default value
Tooltip
Prevent duplicates
Conditional logic
Dynamic default value
CSS styles
Filters
Validators

Email Address

Label
Description
Required
Default value
Tooltip
Prevent duplicates
Conditional logic
Dynamic default value
CSS styles
Filters
Validators

Dropdown Menu

Label
Description
Required
Options
Tooltip
Prevent duplicates
Conditional logic
Dynamic default value
CSS styles
Convert element

Checkboxes

Label
Description
Required
Options
Prevent duplicates
Conditional logic
Dynamic default value
CSS styles
Convert element

Multiple Choice

Label
Description
Required
Options
Prevent duplicates
Conditional logic
Dynamic default value
CSS styles
Convert element

Group

Name
Title
Description
Columns
Label placement
Group style
Tooltips
Conditional logic
CSS styles

CAPTCHA

Label
Description
Required
Image options
Tooltip
Conditional logic
CSS styles

File Upload

Label
Description
Required
Tooltip
Flash uploader
Multiple uploads
Allowed file extensions
Maximum allowed file size
Attach uploaded files to the notification email
Save uploaded files to the server
Browse button text
Default text
Translate error messages
Conditional logic
CSS styles

reCAPTCHA

Label
Description
Required
Theme
Tooltip
Conditional logic
CSS styles

HTML

HTML
Element wrapper
Conditional logic

Date

Label
Description
Required
Tooltip
Date configuration
Prevent duplicates
Conditional logic
Dynamic default value
CSS styles

Time

Label
Description
Required
Tooltip
Time configuration
Prevent duplicates
Conditional logic
Dynamic default value
CSS styles

Hidden

Label
Default value
Dynamic default value

Password

Label
Description
Required
Tooltip
Prevent duplicates
Conditional logic
CSS styles
Filters
Validators

Settings

Global plugin settings

Product licence
reCAPTCHA settings
Email sending settings
Update active themes cache
Disable script output
Enable lightbox script (Fancybox)
Server compatibility

General settings

Form information
Successful submit options
More options
Make money and support Quform!

Style settings

Style
Uniform
Datepicker
Labels
Tooltips
Global styling

Email settings

Notification email settings
Autoreply settings
Email sending settings

Entries settings

Entry settings

Database settings

Custom database settings

FAQ

License

How do I find my license key and activate Quform?
How can I move a license key to another website?
How can I use the plugin on more than website at a time?

Styling & layout

How do I make the fields larger?
How do I make Quform responsive?
How do I make a two column layout?
How do I change the “(required)” text?
How do I make minor CSS changes to the form?
How do I put my form into a lightbox (popup)?
How do I change the text of the submit button?

Integration

Can I integrate the form with MailChimp?
Can I integrate the form with PayPal?
Can I integrate the form with Google Analytics event tracking?
Can I integrate the form with Aweber?
Can I integrate the form with Google AdWords conversion tracking?

Email

How do I customize the notification email?
How do I send an autoreply?
How do I customize the autoreply email?
How do I use SMTP to send the email?

Entries

How do I change the layout of the entries list?
How do the saved entries work?
How do I show/hide form values on the view entry page?
Can I export my entries to a spreadsheet e.g. Excel?

Theming

How do I create a theme?
Can I sell my theme?
What skills do I require?
How long will it take?
Will ThemeCatcher help promote my theme?

Customization

How do I add a print button?
How do I add a “Please select” required option to the Dropdown Menu?
How do I add a reset button?

Misc.

How do I translate the plugin?
Does Quform support RTL languages?

Troubleshooting

Common problems

Extra spacing in the form
Form wrapped in [raw] tags
Not receiving notification email
Website sliders stop working
Warning: Missing argument 2 for wpdb::prepare()
File Upload field not visible
CAPTCHA image does not show
An error occurred verifying the license key
Plugin/theme conflicts
Not receiving autoreply email
Form not visible on page
An error occurred submitting the form

Misc.

Fixing the Regex validator

Popup forms

Popup link does not work
“The requested content cannot be loaded”

Guides

Email

Adding the post author as a recipient
Testing email sending
More than one Autoreply recipient
Testing the SMTP connection
Using Gmail as the SMTP server
Custom email style
Adding extra data to the default notification email
Sending emails via an SMTP server
Adding a recipient from a custom field
Custom email content
Send a copy of the email to the form user
Attaching a file to the autoreply email
Adding BCC recipients
Adding BCC recipients to the autoreply email
Custom autoreply content
Autoreply content the same as default notification email

Hooks

iphorm_upload_path
iphorm_pre_validate
iphorm_pre_send_autoreply_email
iphorm_upload_absolute_path
iphorm_plugin_name
iphorm_success_message
iphorm_post_validate
iphorm_success_redirect_url
iphorm_menu_title
iphorm_pre_display
iphorm_pre_send_notification_email
iphorm_pre_process
iphorm_post_process

Basic

Finding the unique element ID
Finding the form ID
Disabling script output
Debug logging
Getting form values
Form in a lightbox (popup)
Adding custom JavaScript

Customization

Date default value today
Input placeholders
Passing data from one form to another
White labelling Quform
Duplicating a text field in the form
Forms for members only
Datepicker in text field
Image thumbnails on entries
Limit checkbox selections
Multi Select field
Confirm email field
Textarea character counter
Redirect after showing success message
Link the popup form to a button shortcode
Display submitted form data after redirecting to another page
Show the popup form by clicking a WP menu item
Creating a terms agreement field
Multiple Choice (Radio Buttons) and Checkbox option images
Textarea word counter
Time default value now
Creating a custom validator
Age verification
Hide error message on amendment
Modify form data before it is processed
Modify the file upload path

Integration

Creating a post
Creating a user
Send form data to another script
PayPal
MyMail
MailPoet
Referrer tracking
Reading and writing post meta (custom fields)
Mailjet
Geolocation
Zoho CRM
MailChimp
Aweber
GetResponse
Campaign Monitor

Translating

Translating Quform
Updating a translation file

Administration

Updating the plugin

Advanced

Loading scripts on specific pages only
Adding a masked input field
Conditionally redirecting the user to a different page
Displaying a form on a non-WordPress page
Redirecting with form data
Export entries to .xls file
Populating a second form from data saved in the database
Calculations
Submit button conditional logic
Signature field
Create and edit custom database rows
Creating a plugin for custom code
Expanding form
Fancybox options
Date validation

Theming

Creating a theme
Custom reCAPTCHA theme
Creating a custom Uniform theme
Make your form look like example demos
Adding custom CSS
Styling the Submit Button
Bootstrap form styles

Still having trouble? Head over to the forums.Have you tried looking in the help pages?

Explore

Support home
Support forums
Visit us on Envato
Visit Quform.com
Buy us a coffee
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